The following code is only necessary if our bots are unable to capture pages.
The principle is very simple. You just need to add ClickTale IP address range to the allow list in the .htaccess file which restricts the access. Add a directive (a line of text) with the following content
Allow from 126.96.36.199/26 Allow from 188.8.131.52/29
As a result, your .htaccess file might look similar to this:
AuthType Basic Order allow,deny Satisfy any Allow from 184.108.40.206/26 Allow from 220.127.116.11/29
This should enable our servers located at 18.104.22.168/26 and 22.214.171.124/26 to access your restricted directories.
Note: your site might be using .htaccess files without you being necessarily aware of it. There are several authorization packages built on top of .htaccess infrastructure that you might be using.