Flash integration

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The instructions on this page are intended for self service accounts.
Enterprise customers should contact their account managers for integration support.

Flash Integration

ClickTale is able to record mouse moves and clicks over flash elements, as well as create heatmaps of pages containing flash.
We do not at the moment support dynamic Flash elements in visitor playback sessions, or completely Flash based sites, due to the various ways that different browsers handle Flash requests.

Using ClickTale over Flash

To configure ClickTale to see mouse movements and clicks over Flash elements while watching visitor recordings, specify a "wmode" parameter for your flash.

To specify a "wmode" add either of the following to your Flash object's parameter list:

<param name="wmode" value="opaque">

or:

<param name="wmode" value="transparent">

See this Adobe KnowledgeBase item for more information.

If using Internet Explorer to playback the movies, set Playback Scale to 100%, otherwise your Flash might not be shown.

You will not be able to see the Flash element change in sync with the actions that the visitor performed, nor see Link Analytics report metrics on Flash elements out of the box. One solution is to use tagging to monitor actions that happen in Flash. To do so implement calls from Flash to the ClickTaleTag function.