Google Tag Manager Integration

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     Google-Tag-Manager.png

Google Tag Manager (GTM) enables a website manager to quickly and easily deploy and update 3rd-party tools’ tags on the site’s pages.

How it works

In this solution, we deploy only the ClickTale Bottom code, since the code is deployed a-synchronously and the Top code cannot be set to be inserted after the <body> tag in real time.

You should insert the ClickTale Top code outside of Google Tag Manager.

NOTE - Please do not use the “ClickTale Standard Tracking” tag from the GTM menu. It is outdated and not supported.

Inserting the Bottom code

  1. Create a new container (or add the below to an existing container).
  2. Create a new Custom HTML tag in your GTM container.
  3. Copy and paste your project’s bottom code (from the ClickTale account) into the new tag. *
  This is the same for both Atlas and Balkan code types.
4. Check the “Support document.write” checkbox. *


GTM add tag.png



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5. Create a rule in GTM to load the ClickTale code on all pages (or just the pages you want it on).


GTM add rule.png



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6. Save the new rule.
7. Save the new tag and publish the updated version of the container.

Your ClickTale code should now deploy through Google Tag Manager.

Trans5x5.gif * If your website is required to deploy XHTML-compliant code, please modify the following steps:

In step 3 - Copy the XHTML-compliant version of the ClickTale code from here - Atlas version, Balkan version.

   Atlas - Replace the project settings in the code with your project’s settings.
   Balkan - Replace the URLs in the code with your project’s URL references (xxx.js).

In step 4 - Leave the “Support document.write” checkbox unchecked.

Complete other steps as described above.


Important note: You must contact ClickTale support if you wish to use the XHTML-Compliant version of the code. A special definition on the ClickTale server is required in this case.