HTTPS pages
The instructions on this page are intended for self service and online accounts.
Enterprise customers should contact their account managers for integration support.
Who can record https pages
Accounts with the free plan cannot record SSL/https pages. All paid plans allow for SSL/https recording, as seen on the ClickTale pricing page under "Record HTTPS Pages". If you have a paid plan and would like to find out if you can record these pages you can do so by trying to generate a SSL/https compliant tracking code (see below). If you do not have permission you will not be able to select the appropriate radio button at the bottom of the code generation page.
Please note:
If you are not subscribed to a plan which enables SSL/https recording, make sure you are using the latest code that ignores https pages.
The latest regular (non-SSL) tracking code is the one which has a line of code that begins with:
if(document.location.protocol!='https:')...
Generating a SSL/https compliant tracking code
In the initial page during the generation of the tracking code for a new or existing project, make sure “Both HTTP and SSL/HTTPS pages” is selected at the bottom of the page.
In order to generate a new tracking code for SSL/https pages :
- Choose the project.
- Press "get tracking code".
- In "Record Secure Page" area check "Both HTTP and SSL/HTTPS pages" radio button.
- Insert the code into your https page.
Please note:
- As mentioned in the code generation page, SSL/https compliant tracking code can record both http pages and https pages.
- If you have generated your tracking code without SSL in the past and now want to generate a SSL enabled code you need to use the code generation wizard again. Changing http:// to https:// will not make your simple code become SSL enabled.
