Integrating playback and customer backend

To directly reach a specific visitor's recording in your account, you need to know the project ID number for the project used to record the visitor, the visitor's unique ID assigned by ClickTale to visitors that are recorded, and the session ID of the pageview in question (also assigned by ClickTale).

To get the values of these IDs you can call the following Recording-time JS API commands ClickTaleGetPID(), ClickTaleGetUID(), and ClickTaleGetSID() respectively. Then, you would usually store the IDs in your own system and combine the IDs to create a URL that would take you to the relevant playback page. All IDs are passed as-is except UID, which is normally combined of two numbers separated by a dot (12345.6789). The urls below expect to receive the first number of UID only.

Use

http://dmz01.app.clicktale.com/Player.aspx?PID=[ClickTaleGetPID]&UID=[ClickTaleGetUID part 1]&SID=[ClickTaleGetSID]

for starting the playback of the visitor on the pageview whose session ID you captured, or use

http://dmz01.app.clicktale.com/Player.aspx?PID=[ClickTaleGetPID]&UID=[ClickTaleGetUID part 1]&SID=[ClickTaleGetSID]&first=true

to start playback on the first pageview of the referenced visitor.

Replace each set of brackets with the value returned by appropriate function.

Once you've logged in to your ClickTale account, this link will lead you to the visitor's recording.