Offline recordings
From ClickTale Wiki
Offline pages are pages which are not accessible using an internet connection from outside of your organization. Pages which merely require user authentication, i.e. a username and password, do not count as offline. Examples of offline pages are intranet pages or pages in a website's development environment.
Normally ClickTale servers access the pages that are recorded in order to capture the content of the page, later to be used in reports and playback. When a page is inaccessible, the content can't be captured and playback will fail.
Please note: Due to restrictions on domain usage, free subscribers cannot record from a ‘localhost’ domain name. You can setup a different name for your test host, other that ‘localhost’.
These pages can be recorded using one of the following two methods:
[edit] Method 1
You can allow our servers access to your site or to specific pages by whitelisting our servers' IP range, which is 75.125.82.64/26, and opening network connection from the internet to your machine. This may involve firewall and/or router configuration.
If you are using the PHP or ASP.NET integration modules then you only need to allow access to the URL of the integration module (ClickTaleCache.php and ClickTaleCache.ashx [virtual] respectively).
[edit] Method 2
You can use the ClickTaleUploadPage API command. Please note that this command is not suitable for production environment (online) and will hurt customer experience. If you are using one of the integration modules use ClickTaleUploadPage in an offline environment and ClickTaleFetchFrom code line in an online environment. If you are NOT using one of the integration modules use ClickTaleUploadPage in an offline environment and remove it in an online environment.
To use ClickTaleUploadPage change the code at the bottom of the page from:
<script type="text/javascript">to:
<script type="text/javascript"> if(typeof ClickTaleUploadPage=='function') ClickTaleUploadPage('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html>','</html>');
