Please Note: Qualtrics integration is exclusive to ClickTale Enterprise customers only. If you have any questions regarding access to this service, please contact sales at http://www.clicktale.com/contact/contact_us.
About the integration
The Qualtrics-ClickTale integration allows you to watch the recordings of visitors who filled surveys or left their feedback using the Qualtrics Voice-of-customer system.
Qualtrics is a leading provider of Online Surveys and Voice of Customer solutions, founded in the USA in 2006.
Qualtrics makes it easy to capture real-time customer, market and employee insights that inform data-driven business decisions. Enterprises, academic institutions, and government agencies rely on the Qualtrics platform to gather and understand customer satisfaction, NPS, customer experience, brand, market, and employee performance feedback.
- Helps you to visualize the experience (good or bad) of a visitor who left feedback
- Fills in the blanks when the feedback doesn't provide enough information on what the customer actually experienced
- Brings together what the customer does on the website with what they were thinking at the time.