Session player
Session Player
The Session Player is the tool that allows you to watch the recordings of individual visitors to your site. See your site through the eyes of your visitors, understand how they use your site, what they're trying to achieve and where they encounter errors. By optimizing your site based on the understanding of your customer's behavior throughout your website, you can achieve better conversion rates, increased sales and see a much higher return on your investment.
Settings
Play button - to watch the visitor browsing session, click the play button at the top left of the player and start the playback. By default, the ClickTale player skips all user inactivity. This can be changed by unselecting “Skip User Inactivity” checkbox at the bottom of the page.
Use the “Next” and “Previous” buttons to skip to the next visitor or the previous one. The “next” and “previous” buttons are only active if you are watching a visitor session with more than 1 page.
To reload the page and watch the browsing session from the beginning click the 
symbol.
Jumping between recorded pages - to quickly navigate to view the visitor’s behavior on a specific page use the arrow next the URL to open a drop down list and select the page from there. The number of pages in this session is indicated by the number next to the URL e.g. This is the first page out of 30.
Timeline - There is a scroll bar indicating the total amount of time spent on each of the pages and while the session is playing you can see an exact account of what the visitor was doing on the page and at the precise time.
Demographic details - the country your visitor is from is marked with country flag and name acronym. Hover over the (?) to view more demographic and technical details of the visitor – their language, the browser they used to view your site, the computer operating system, screen resolution, and visitor local time zone.
The date and time displayed are when the user viewed the specific page, calibrated to your local date and time.
Engagement time - is displayed below the timeline and is calculated using the time visitors actually interact with the webpage, any inactivity higher than 20 seconds is removed. There can be a big difference between the time spent on the page (as seen in the Timeline) and the actual Engagement Time.
Using the settings toolbar you can slow down or speed up the video.
Auto next allows you to set the player to automatically skip to the next vied page if on and if not the player will stop and wait for you to manually choose the next page to play.
Skip activity is mentioned above and is set to on as default, should you wish to see the inactivity of visitors simply toggle the switch off.
Save your settings for watching future browsing sessions.
Input: This shows you which button on the mouse are being clicked by your visitor.
Actions: Actions show you the events per page.
Switch to Page Player
To view the way other visitors browsed a specific page, you can use the “Other Visitors on this page” button to the right of the player. This will lead you to the Page Player, where you can watch the behavior of many visitors on that specific page.
Download a recording
Click download to save the recording of this visitor to your computer.
The download includes a few files, and will open a browser to display the recording. Note – not all ClickTale plans are eligible for Download Recordings.
Accessing the Session Player
You can access visitor recordings through multiple places in the ClickTale system:
Dashboard – there are 3 quick ways to access recordings from the Dashboard:
Search Recordings box – allows you to define a search for specific recordings. Click the Search button to get a list of visitor recordings that fit your search criteria.
Real-Time Monitor – allows you to quickly view the recording of the most recent visitors to your site. Click the Play button to view the session of a specific visitor.
Visitor Recordings – allows you to view visitors by their visit date. Click on a specific day to view a list of the visitors who visited your site on a particular day.
Visitor Geolocation – click on a specific country to view a list of the visitors who came from that country (in the specified date range). You can then watch the recording of each of these visitors.
Recordings >> Search
In the left menu choose Recordings and then Search. This page allows you to search for specific recordings based on multiple Search_filters.
The search results are displayed as a list of recordings. Clicking on the ‘Play’ button will lead you to the Session Player to view the full recording of a specific visitor.
Form Analytics Drill Down
The Form Analytics reports provide a quick drill down feature that allows you to view the recordings of specific visitors. For example, you can view the recordings of visitors who tried to submit the form but failed recordings of visitors who left a specific field blank, etc. Simply click the Watch button in the report, next to the relevant indication.
Note: drill down from form analytics is only available on certain ClickTale plans.
Conversion Funnels Drill Down
The Conversion Funnels report provides a quick drill down feature that allows you to view the recordings of visitors who browsed through a specific branch of the funnel.
