ClickTale is not recording

ClickTale is not recording as expected
There are various reasons why ClickTale might not be recording properly.

Manual Testing
You may also manually check the following possible reasons for failure to record:


 * The code may be implemented incorrectly
 * Check your page’s source code to ensure that the ClickTale tracking code is present. The recommended locations for the two parts of the code are:
 * >> Top part - right after the opening tag.
 * >> Bottom part - right before the closing tag.


 * The domain you wish to record may be unchecked
 * Every domain you wish to record needs to be checked in the "Projects > Manage Domains" page. If you have not checked a domain, no recordings will be performed for that domain. See the "Adding a Domain to an Account" section in the Managing domains article.
 * Also, you may have used up your domains quota. The number of domains available for simultaneous tracking depends on the account's plan type. See the "Domains quota" section in the Managing domains article.


 * You may have used up your daily recording quota
 * Each type of ClickTale plan has a monthly recording quota, automatically distributed per day on our paid plans and per week on our Free plan. Once the quota is used up, ClickTale will stop recording until the next daily generation time (quota is generated on a weekly basis for free accounts).


 * You can view your remaining quota by logging into your ClickTale account and clicking on the “View quota” link on the left side of the page.


 * The code may have been corrupted
 * When modifying the ClickTale tracking code, please be sure that the path to our JavaScript file is left intact and/or points to the physical location of the file.


 * Your recording ratio may be set too low
 * If you set your recording ratio too low, it may take a while until a visitor is chosen for recording. If this is the case, you may want to increase your recording ratio. Please see further instructions on the Recording Ratio page.


 * You may need an Integration Module to enable correct recording
 * If ClickTale is not displaying the HTML of your pages or you are getting “302 errors”, this is most likely a case where you need to use one of our integration modules. This usually happens for dynamic pages.
 * Please choose an Integration Module based on your site’s architecture or platform.

Running the debugging console
Another option is to run the ClickTale debug command. You can do so by adding '?ct=enable,debug' (for URLs without parameters) or '&ct=enable,debug' (for URLs with parameters) to the end of the URL in the browser address bar and hitting Enter. This opens a dialog (if the ClickTale code is present on the page) which will indicate whether the site is being recorded or not.