Help talk:ClickTale Enterprise

ClickTale Enterprise is a customized ClickTale plan with advanced functionality, extensive training and proactive support.

Online Plan Limitations
If a website has over 1,000,000 page views a month in total, it cannot be tracked with an online plan, and needs to use ClickTale Enterprise instead.

Justification
Every visitor that comes to a site tracked by ClickTale sends a request to the ClickTale servers to ask whether or not it should be recorded. Although sites using an online plan may only choose to record a small percentage of their traffic, the ClickTale servers are still receiving a lot of requests. For that reason, any domain that has over 1,000,000 page views a month, must be directed to a ClickTale Enterprise server instead on a standard online plan.

Scalable and Robust
Built from the ground up to support larger enterprise sites with the scalability to cope with the world’s largest websites. Constantly optimized and upgraded to ensure lightning fast speeds and negligible effect on site performance.

Expert Consultation
A ClickTale Customer Experience Expert will help you define your KPIs, review your results, highlight key areas of visitor behavior and recommend actionable steps to improve your conversions and usability.

Segmented Reports
Filter your visitors based on specific behaviors to create segmented reports delivering unparalleled insights.

Extensive Training and Education
Comprehensive training webinars covering both the business applications and technical aspects of ClickTale, ensuring a quicker return on investment.

Installation Guarantee
Custom setup and installation support to guarantee that ClickTale is correctly implemented and operational on your website.

Ongoing Support
A dedicated support team available to answer any questions you may have regarding ClickTale features, services or integrations, any time of the day.

3rd party integrations
Full support for integration with Omniture, Silverpop, Exact Target, iContact, Constant Contact and many others.

Unlimited Total Website Traffic
With ClickTale Enterprise you will have the ability to run ClickTale on your website without any total traffic restrictions. ClickTale Enterprise is built on a dedicated infrastructure designed to handle the largest websites in the world with unlimited total traffic to your website.

No Maximum Recording Limit
As well as being able to cope with as much traffic to your website as necessary, ClickTale Enterprise can scale to record every single visitor to your website. Our packages start at 500,000 recordings per month but can be tailored to suite your needs.

Is it still a hosted service?
ClickTale Enterprise is still delivered as a hosted Software as a Service, this enables the same easy implementation and ease of use, without any hardware needs at your end. If you are interested in a dedicated server or onsite installation please contact us and we can work toward tailoring a solution.

Segmentation and Filtering
All of our reports have powerful aggregate views of activity on your website in both form analytics and heatmaps; however to gain the most value it is important to filter your reports to understand more defined trends. An example being the ability to see heatmaps based only on new users as opposed to customers logging in from the homepage. Another way this is used is to break up user trends based on refers and affiliates, PPC acidity or specific campaigns.

Large Scale Aggregate View
All heatmaps and form analytics reports are available for over 100,000 page views. This allows you to really see aggregate trends across a large scale of your user base or segmented analysis. This is opposed to a view of 1,000 page views in ClickTale Online. We will also shortly be adding offline reports where you can request specific reports for hundreds of thousands of page views which we will calculate offline and distribute to you within a few hours.

Dedicated Technical Support Representative
ClickTale Enterprise is offered as consultative approach to your web analytics. You are assigned an account team with a dedicated account manager and technical support representative. This takes the meaning of advanced customer support to a new level. Not only will your support representative work with you to ensure that ClickTale is implemented efficiently, but they will work with you having an understanding of your infrastructure and help you with any problems in an individual manner. You will have their direct phone number ensuring support is not just an anonymous generic e-mail for you. They will also help you when incorporating new technologies or site changes and ensure everything from the technical level is smooth and efficient.

Consultation and Education
Your account manager is your single point of contact at ClickTale. They will work pro-actively with you, understanding more about your website technologies and aims. They will be able to work with you to identify the most valuable reports to create helping you build these into ClickTale. He will also help with analysis and bring suggestions to the output he is seeing from ClickTale.

This consultative approach also extends to education sessions where we can quickly train up users within your organization so they can start defining their own reports and understanding behaviors on specific conversation processes or pages.