Test your ClickTale setup in Debug Mode

The following article provides information on how to test your ClickTale setup after installation.

This can be useful both for confirming that your setup is OK, as well as for debugging purposes.

Testing the setup can be done in two main ways:

Using ClickTale's Installation Test Tool
Inside your ClickTale Project, you can use our Installation Test Tool. This is our recommended way to test ClickTale.

For instructions on how to use the Installation Test Tool, please see the following article: The Installation Test Tool.

Using Debug Mode
In cases where the Installation Test Tool is showing you that ClickTale is not properly set up on the page, you can use the Debug Mode to see additional information on the current ClickTale setup on your page. This is done using the URL API, where you can enable debug mode on the tracking code.

To enable Debug Mode, simply add the following query-string parameter to the end of the URL of your webpage: ‘ct=enable,debug’

For example, if your webpage is: http://www.mysite.com/mypage.html

Then you should use: http://www.mysite.com/mypage.html?ct=enable,debug

This will result in the following box displayed on the top-left corner of your webpage:

If the debug box does not open, try the solution at the bottom of this page.


 * Notice the final message: ‘starting to record, session id ###’ – this indicates that ClickTale is properly setup on the page, and that the page is being recorded.

Also, depending on the ClickTale setup on your page, additional warning or error messages can show up in the Debug window.

Here’s a list of the possible warning messages, and what to do in case you come across them:


 * In some cases the debug information box might be hidden. In these cases, you can run the following code from the developer console of your browser: