Main Page

Welcome to the ClickTale Wiki! This is an online repository with information about everything to do with ClickTale, and hopefully everything to do with website usability and optimization in general. To contribute, please contact us.

Getting Started
Quick Start Guide - A brief, step-by-step guide to ClickTale and its most common features. Frequently asked questions - The questions asked by most new users. Troubleshooting - How to fix the most common ClickTale errors. Creating a mobile project - How to start working with mobile tracking after you've purchased ClickTale® Touch.

Setup and Customization
The ClickTale Tracking code - How to generate the tracking code for standard ClickTale implementations. Plugins and Integrations - A comprehensive list of all ClickTale's plugins, modules and integrations. Blocking sensitive data - How to stop ClickTale from recording sensitive data such as personal or financial details.

Advanced Setup
Recording JavaScript - How to record JavaScript within a webpage. Recording Flash - How to record actions over Flash elements. ClickTale's JavaScript API - A comprehensive overview of all our API commands. Events - How to tag any visitor interaction as an Event. Recording Ratio - A deeper look at the recording ratio, and how to change it. Selective recordings - How to pick and choose what visitors you record based on a range of attributes. Offline recordings - How use ClickTale with offline environments and intranet sites. Managing domains - How to manage the domains that ClickTale records.

Using ClickTale
The Dashboard Visitor Playback

Heatmaps
Mouse Move Heatmaps Click Heatmaps Scroll-Reach Heatmaps Attention Heatmaps Link Analytics

Search and Alerts
How to Search Search Filters Campaign Tracking Creating Alerts

Conversion Reports
Conversion Funnels Form Analytics Behavioral reports

Advanced Analytics
ClickTale for Ecommerce A/B and Multivariate Testing Terms and Definitions

About ClickTale
About us Privacy policy for the site Privacy policy for the tool Terms of use