Support

Our Technical and Customer Support is provided based on the following guidelines.

ClickTale support is provided through the ClickTale Forum, Email, Telephone and dedicated account managers, based on the type of plan you are registered to.  Accurate responses are preferred over quick responses.  Service maintenance and updates affecting customers are published in the Forum.  Customer suggestions are saved and processed to be considered for inclusion in future versions.   In order for our support staff to access your account for testing, you must grant the ClickTale team access to your account - see the following article for details.