Session player

Session Player


The Session Player is a tool that allows you to watch recordings of individual visitors; See your site through the eyes of your visitors, understand how they use your site, what they are trying to achieve and where they encounter errors. By optimizing your site based on the understanding of your customers' behavior throughout your website, you can achieve better conversion rates, increase sales and see a much higher return on your investment.

Settings
The Play Button - To watch the visitor browsing session, click the Play button at the top left side of the player and start the playback. By default, the ClickTale player skips all user inactivity periods. This can be changed by un-selecting the Skip User Inactivity checkbox at the bottom of the page.

Use the Next and Previous buttons to skip to the next pageview or the previous one. These buttons are only active if you are watching a visitor session with more than 1 page. To reload the page and watch the browsing session from the beginning click the Reload button.

Moving between recorded pages - To quickly navigate and view the visitors' behavior on a specific page use the drop down list and select the page desired. The number of pages in the session is indicated by the number next to the URL. For example: This is the first page out of 30.



The Timeline is a progress bar indicating the total amount of time spent on each of the pages and while the session is playing you are able to see an exact account of what the visitor was doing on the page and at the precise time requested. Total pageview time is on the right (11 sec) and running time is in the bar (4.86 sec).



Visitor details - The country your visitor is from is marked with a country flag and a name acronym. The date and time displayed are when the user viewed the specific page, calibrated to your local date and time.

Engagement time - The Engagement Time is displayed below the timeline and is calculated using the time visitors actually interact with the webpage. Any inactivity period longer than 20 seconds is removed. There can be a big difference between the time spent on the page (as seen in the Timeline) and the actual Engagement Time.



Additional Settings



 * Speed - View playback at normal speed or increase viewing speed, by X2; X5; or X10. Default is X2.
 * View - (MSIE &#174; only) - Show the playback window at 100%; 80%; 50% or 20% of original size. Default is "Auto"
 * Auto Next allows you to set the player to automatically skip to the next viewed page if selected. If not selected, the player will stop and wait for you to manually choose the next page to play.
 * Skip Inactivity allows viewing only the engagement time and skip inactive time. Uncheck to see the whole recording, including idle time.
 * Save your settings - Save the settings you selected for the above controls, to be re-used for watching future recorded sessions.




 * Input shows which buttons on the mouse are being clicked by your visitor.
 * Actions show the events triggered on the page. A JS error is a built-in event in ClickTale.

Watch Other Visitors on this Page



To view the manner in which other visitors browsed this specific page, you can use the “Other Visitors on this page” button to the right of the player. This will open the Page Player, where you can watch the behavior of many visitors on that specific page.

Download a recording


Click the Download button on the right to save the recording of this visitor to your computer.

The download includes a few files, and will open a browser to display the recording. Note - not all ClickTale plans are eligible for Download Recordings.

Accessing the Session Player
You can access visitor recordings in a number of ways:


 * Dashboard >Search Recordings box - Allows you to define a search for specific recordings. Click the Search button to get a list of visitor recordings that meet your search criteria.


 * Dashboard >Real-Time Monitor - Allows you to quickly view the recording of the most recent visitors to your site. Click the Play button to view the session of a specific visitor.


 * Dashboard >Visitor Recordings - Allows you to view visitors by their visit date. Click on a specific day to view a list of the visitors who visited your site on a particular day.


 * Visitor Geo-location - Click on a specific country to view a list of visitors who arrived from that country (in the specified date range). You can then watch the recording of each of these visitors.


 * Recordings >> Search  - In the left menu choose Recordings and then Search. This page allows you to search for specific recordings based on multiple Search_filters. The search results are displayed as a list of recordings. Clicking on the ‘Play’ button will lead you to the Session Player to view the full recording of a specific visitor.


 * Form Analytics Drill Down - The Form Analytics reports provide a quick drill down feature that allows you to view recordings of specific visitors. For example, you can view the recordings of visitors who tried to submit the form but failed; recordings of visitors who left a specific field blank, etc. Simply click the Watch button in the report, next to the relevant indication. Note: Form Analytics Drill Down is only available to certain ClickTale plans.


 * Conversion Funnels Drill Down - The Conversion Funnel report provides a quick drill down feature that allows you to view the recordings of visitors who browsed through a specific branch of the funnel.


 * Heatmap Drill Down Report - On Mouse Move and Mouse Click heatmaps, you can click the marked areas to see recordings of visitors who moved or clicked their mouse in those areas.