Installation Test Tool

This Tool will allow you to run an immediate check of the ClickTale code you installed on your pages. If there are any problems with the code implementation or settings, you will get instant indication of the issues and the proper ways to fix the problems.

Before you start This tool works for pages that are not dependent on session cookies for correct display. If you need to install ClickTale on session-based pages, please refer to the Session based pages article.

Starting the Installation Test Tool

 * Log in to your ClickTale account (if not logged in already).
 * Make sure you are checking the correct project! Otherwise, you will get errors on the test.



1a. If your project has no recordings yet - Click the “TEST CODE INSTALLATION” button on the right side of the Projects page (Red arrow). Then skip to step 3 below. 1b. If your project has recordings - Click the “Advanced Settings” link below the project name (Green arrow).

2. In the left menu, above Advanced Settings menu - Click the Installation Test option.



3. You are presented with the test page for the project.



Running the Test
The tool runs a code check on a page that you select.


 * 4. Type in the URL of the page you’d like to test (where you have inserted the ClickTale code).
 * Start with the "http://" prefix, or the test will not find the page.


 * ! Make sure the page you are testing is on the project you have selected. Otherwise, you will encounter errors.


 * 5. Click “TEST INSTALLATION”.



The tool tries to contact the URL and test that the code is correct for your project.

Depending on the result of the test, you may see messages of several types:



Each test result is followed by a call to action or tips for fixing the issue discovered.



Sending Test Results to ClickTale
In the case below, the ClickTale script was found on the page, but the project ID in the script is not the same as the project that you are testing.

The action recommended is to contact ClickTale support or your account manager.

Note that reference to more information is available on the right side of the tool page.
 * Click the “REQUEST SUPPORT” button on the top right (If you are entitled to web support).

The tool opens a support form that includes all discovered issues from the code check.


 * Click “SUBMIT” to send the form to ClickTale support.

Final Test Results
Code check tests seven parameters:


 * 1) Code installation
 * 2) Project ID
 * 3) Main Domain
 * 4) Credits remaining
 * 5) Recording ratio
 * 6) Secure pages
 * 7) Integration Module

If any of the following parameters fail the test, the results of the subsequent parameters will not be provided:


 * Test timeout
 * Site unreachable
 * Code category
 * Project ID
 * Testing a secure page without a secure-enabled script

When the test is successful, you will see a page similar to this:



At this point you know the code is correctly installed on your page.