EU Cookie Compliance

Recently, several countries have passed and/or implemented certain laws related to the use of cookies by websites. See, for example the EU Cookie Law.

Such laws often require that consent be received by the website prior to placing a cookie on the computer of a website visitor. This has led website owners to implement various opt-in/opt-out type mechanisms whereby permission is requested to place a cookie on a visitor’s computer. As a result, a website may be required, where visitors do not provide their permission, to restrict the placement of a cookie on such visitor’s computer.

As the ClickTale service uses certain cookies (listed at the end of this document), you may need to block placement of the ClickTale cookies on a visitor’s machine in accordance with each visitor’s preferences.

This may be achieved by following the 3 steps below:

1. Implement a “Cookie Settings” control on your site.

This requires development on your end, which you can do in-house or get a ready-made solution from a third-party.

See, for example the control at British Telecom’s website.



Another example is [http://extensions.joomla.org/extensions/site-management/cookie-control Joomla! Cookie extensions].

2. Identify the method used to query the control for the current cookie settings.

This is often done with an API call or by reading a cookie. It varies according to the kind of control you are using.

3. Create the code to set the ClickTale cookies as per the visitor’s request.

Replace your  call in the bottom tracking code with the following template: