Account access

Providing access to your account to ClickTale support
In order for ClickTale support to be able to monitor possible problems in your account and solve possible issues, you must grant the ClickTale team access to your account. Without your explicit permission, ClickTale support cannot access you account. You may revoke this permission at any time by un-checking the checkbox shown below.

To allow ClickTale support access to your account

 * Log into your account.
 * 1) Open the "Account Management" menu and choose "Edit Account Info".
 * 2) Check the option "Allow ClickTale Support to access my account".
 * 3) Click “Save” to apply the setting.

Here is a quick screenshot flow of the process:

(1) (2) (3)

