Time Zones in ClickTale

As of the June 16th 2013 release, time zones in ClickTale can be set and displayed in the following way:


 * Every pageview is saved with a timestamp in the visitor's local time (from their computer).
 * Each project can be set to a specific time zone - under the "Advanced Settings" menu option. This is known as PTZ (Project Time Zone).

When the project is created, the PTZ is set according to the regional settings on the computer of the creating user. The time zone may not show the specific country of the user, but should display the correct time zone.

This setting can be changed at any time from the drop-down list. When the PTZ is changed, all times and dates displayed in the system will automatically change to the new time zone. This is useful, for example if your current location is not the same as your company's headquarters.

Please note - Daylight Saving Time is checked by default. If your project locale does not support DST, make sure you un-check the box.


 * Recordings will be searched and displayed based on the PTZ - Every pageview will have its time re-calculated by the offset of PTZ from the visitor's local time.
 * When hovering over a recording in the list, the visitor's original local time is displayed and also the offset from PTZ time.



Changing the timezone settings does not change pageview times in the database permanently, so it is possible to check other timezone settings as many times as you wish with no ill effects.