Website performance

Does ClickTale affect page loading time?
Not at all! The Tracking code is designed, by default, to load after the page content loads to make sure the content will always load first. In addition ClickTale is optimized for minimal use of CPU and bandwidth resources.

Also, ClickTale uses an asynchronous loading technology that ensures the tracking code loads in the background so other page elements will not wait for it to finish loading.

Finally, all ClickTale assets are hosted by a powerful global CDN (Content Delivery Network) that ensures fast delivery all around the world.

How much does the code weigh?
The ClickTale tracking code is small and compressed, and is delivered via a Content Delivery Network that is extremely fast and reliable. ClickTale loads 2 JavaScript files, with a combined size of less than 10kb. That's smaller than an average image file! The recording engine sends back to the ClickTale servers the relevant data from the visitor. This data is highly compressed and weighs on average 5KB per page recording. This has no noticeable impact on site performance, as it is sent asynchronously in batches of 1.5KB.
 * The first line of code checks whether a visitor should be recorded and if so checks that there is quota in the client account. This JavaScript object weighs around 1.5KB and is delivered only on pages where the ClickTale code is running.
 * Only if the visitor is selected for recording a second JavaScript files is loaded, weighing about 6.5KB. This JavaScript object is the recording engine.

If your service is down, will it affect my website?
No. Any ClickTale downtime will not affect your site in any way.