Updating the Recorder

If you are hosting our JS 'Web Recorder' file on your server, you should make sure you keep it updated to the latest version, which would allow you to enjoy all of our new functionalities and updated features such as: Support for the latest browser versions, improved analytics, bug fixes etc.

In order to have the most updated recorder version make sure that the recorder reference script points to ClickTale’s URL for automatic updating.


 * If needed, change the reference script in the Standard Tracking Code (bottom part) to:

This will automatically get the latest version of the recorder.

If you wish to keep our recorder hosted on your network, please update your locally hosted file with the latest code by following the steps below:


 * Go to https://clicktalecdn.sslcs.cdngc.net/www/WRe0.js.
 * Copy all the JS code in the file (everything you see on the screen).
 * Overwrite/update the content of the locally hosted file with this latest code (the code on the remote site will always be the latest version).

You can tell that your script is locally hosted on your network by checking if the ClickTale Standard Tracking Code (bottom part) that appears on your pages contains a reference to a JS file in your server and not in a path with "clicktale" in it.

If you encounter any problems, please contact our Support.