Alerts

What are alerts
A ClickTale Alert is the functionality within our recording to pro-actively receive a notification that a certain process or event has occurred and immediately receive a link to those recordings.

An alert can be created using any of the filters and events in the standard recording search functionality. It can be as broad or specific as you like and can be sent in any time based period as you want to multiple e-mail address.

The E-mail you receive can tell you how many people matched the criteria you have set or only e-mail you if a specific event like a JS error, or product plan sign up occurs.

Set up an alert
1. When your search is displayed, click the EMAIL button on the right.

2. Choose a name for your alert and click 'SAVE' to go to the next step.

3. Select the frequency of the email that will be sent, the address or addresses to send to and click APPLY.

Your alert is now active and the emails will arrive at the addresses defined.

 The email alert contains  the top few recordings that  meet the search criteria and a link  to view the complete list.

Manage your alerts
You can edit, delete and disable your alerts from the Recordings > My Alerts menu.

