Mobile FAQ

What kind of mobile apps can ClickTale Touch record?
ClickTale supports mobile websites - Browser-based internet access from touch smartphone and tablet devices.

We do not support recording mobile native apps - Also called device-resident applications.

What types of mobile site designs does ClickTale Touch support?
There are many ways to design a mobile site. We cover all types of mobile strategies from mobile dedicated design to responsive sites.

Can I record both Desktop and Mobile traffic into the same project?
Depending on your needs or type of mobile website, you can set up the account to record all mobile traffic or just a particular device type (smartphone or tablet). If you choose to record all traffic types onto the same project, you may switch between your desktop and mobile traffic by clicking on the traffic source toggle to the right of the window.



Shared aggregation of both desktop and mobile traffic is currently not provided. Particularly since these visitors may have a significantly different UX experience in content, context and goals. Aggregating these types of traffic could lead to misleading reports.

Please see here for technical instructions on adding Mobile traffic to your Desktop Project.

How does ClickTale Touch identify mobile traffic?
Mobile traffic recognition is based on the user-agent string (which we receive from the browser). Using that with our mobile database, we recognize the traffic source (mobile or desktop), device type (smartphone or tablet) and the device marketing name (iPhone, Samsung galaxy, tablet, etc.).

Which mobile devices/browsers does ClickTale Touch support?
The touch solution supports all touch smartphones and tablets using a mobile browser based on Webkit 534 (and above) layout engine for Android and iOS. Namely, we support iOS starting from version 5.0 and Android OS starting from version V3.0 and up.

Can I watch recordings on a mobile device?
Trying to watch recordings/reports using phone, tablet or phablet will most likely fail. ClickTale uses advanced formatting and Flash technology to display data, which most mobile browsers do not support.

Is the tracking code for mobile recording different than the code for desktop recording?

 * If your mobile site is on a different URL (for example, m.yoursite.com), the tracking code can be used "as-is".


 * If your mobile site is on the same URL as the desktop site, then you will need to customize the code. The exact changes depend on whether you are going to record your mobile traffic to the same project as your desktop traffic (simpler), or to a new project. Please see the relevant links to the extended Wiki articles for detailed instructions under the Related Articles below.

Related Articles

 * Adding mobile traffic to an existing project
 * Creating a new Mobile Project
 * ClickTale Touch Interface