Changing your bank account or credit card

In order to change the way your subscription is funded (e.g. credit card information), you have to login to PayPal with the account that funds your ClickTale subscription and make the change there. Please make the change by following the steps below:


 * 1) Click this link to log in and go to your Subscription Details.
 * 2) Under 'Subscription Funding Source' choose a different funding source from one of the drop-downs. If there are no other funding sources available, add a new credit card:
 * 3) Click on the 'Profile' sub-tab
 * 4) Choose the 'Credit Cards' link from the Financial Information column
 * 5) Click 'Add'
 * 6) Follow the on-screen instructions to add a new credit card to your PayPal account

After adding a new credit card, follow steps 1 and 2 above to change your subscription funding source.

If your subscription failed because you need to update your credit card information, you may update it by clicking 'Edit' on the Credit Cards page of your Profile.

If you need to change the PayPal account that funds your ClickTale account you will need first to cancel your current subscription and then re-subscribe to the same plan with a different PayPal account, the one you would like to fund your subscription. You will have at least 30 days to do the transfer from the time you cancel so there is no risk of losing your data. You will get a prorate discount for your remaining period while resubscribing.