Managing domains

One of the possible causes for your account not recording is a domain that is not checked. You can manage your registered domains by logging into your ClickTale account and clicking on the “Manage domains” link on the left hand menu.

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Domains Quota
The number of domains available for simultaneous tracking depends on the plan type.

Please note: By default www.example.com and example.com are considered two separate sub-domains. You will need to allocate two domain credits if you wish to record both of these sub domains simultaneously. Alternatively you can redirect your visitors to one of the domains automatically as not to use your domains quota. Sub-domains such as blog.example.com are also listed separately, and are considered two different domains for recording.

Adding a Domain to an Account

 * 1) Create a new project in the "Projects" page for the new domain (unless you wish to record it under an existing project).
 * 2) Generate the tracking code for the relevant project and add it to the pages you would like to record on the new domain.
 * 3) Once ClickTale recognizes that the tracking code has been added to the domain it will automatically appear in the “Manage Domains” page. Also, you may attempt to force a recording in order to make sure that the domain is added to the list.
 * 4) If you wish to record visits to the domain make sure that it is checked in the “Manage Domains” page on your ClickTale account.

Recording Sub Domains
If you wish to aggregate monitoring of several sub-domains under one specific project (for instance: blog.example.com, example.com and www.example.com), set the ClickTaleCookieDomain variable to be your domain name (ClickTaleCookieDomain = example.com).

Place the function:


 * Atlas code - Before the call to the ClickTale function in the Bottom part of the tracking code.
 * Balkan code - Inside the ClickTalePreRecordingHook section at the start of the bottom part of the tracking code.

This will allow you to associate all visits with the project regardless of the various sub-domains visited.

NOTE - The sub-domains referred in the above manner will still count for your total allowed domains. Make sure you have enough domains left in your plan and that the sub-domains are checked in the Domains list.
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Locking the Domains List
Locking the domains list insures that the system records visitors from the list of selected domains. This is particularly useful when unwarranted domains are automatically added to your domains list (for example, referrals from translating sites) and may potentially use your domains quota. To lock your domains list, go to the Domain Management page, and tick the ‘Lock Domains’ option. You can re-visit the list of domains you are recording at any time, and change this setting.

Please note: This option is only available for ClickTale Customers who are registered to plans that allow manual adjustment of the domains list.

Please also note: When locking the domains list, no new domains can be added to the list. If you wish to add domains to the list please be sure to unlock the domains list prior to adding the tracking code to the new domain.

Stopping Recordings from all Domains
Activating the ‘stop recording’ feature immediately stops all recordings to the account. This feature does not suspend the account. It simply pauses ClickTale’s recordings of the traffic on the listed domains. Reactivating recordings is done via a direct request to either your ClickTale Support Representative or Account Manager. To stop recordings from all your defined domains, go to the Domain Management page, and tick the ‘Stop Recordings’ option.

Please note: This option is only available for ClickTale Enterprise Customers.

Blocked Recordings
Blocked recordings are the result of one of the following reasons:

At times domains are also added without your knowledge (see next section).
 * 1) You are attempting to record an HTTPS page using non-compliant code.
 * 2) You might be trying to generate recordings from a domain that is not checked for recording. If the domain is under your control and you wish to discontinue recordings from it, you should remove or comment out the tracking code on its pages.

Why do domains which are not part of my site appear in my Manage Domains page?
Those domains may be related to various services on the web, Google Translate and Windows Live translator are examples of such services. When visitors use these services to access your site the service's domain is detected and added to the list of domains

You may want to lock your domains list in order to avoid such domains from using up your quota

Can I delete domains from my domains management page?
Deleting domains from the Manage Domains page is not an available option, however if the domains in question are not checked for recording they should not influence your recording capabilities.